PRALINES ARE PERISHABLE!!!!Due to extreme heat during the months of June - September it is HIGHLY recommended that you choose FedEx 2nd Day Air or Overnight Air for shipping pralines. We will not be responsible for pralines that perish in transit if another shipping option is chosen. IS THERE A MINIMUM ON ALL ORDERS? Yes, the minimum on all orders placed for shipping or local delivery is $25.00. DOES PRALINES BY JEAN SHIP CUPCAKES? No, cupcakes are available for in store pick up and delivery to our local delivery area. Pralines and other items in our store can be shipped. DO PRALINES SPOIL AFTER A CERTAIN AMOUNT OF TIME? Yes, Pralines By Jean are made using butter and cream and adds NO preservatives, therefore pralines should be enjoyed ASAP. If kept cool and dry in their heat sealed bag or in an airtight container, pralines may stay good for up to two weeks, (but are best consumed right away) Pralines that are exposed to extreme heat, extreme cold or extreme temperature changes could produce moisture in the heat sealed bag which could cause mold. CAN ORDERS BE SHIPPED FOR DELIVERY ON SATURDAY? Yes, if Saturday delivery is available to the shipping destination on orders placed on a Thursday by 3:00 CT and the "Next Day Air/Saturday Delivery" shipping option is chosen the order will be shipped out for Saturday delivery, otherwise these orders will be shipped on the following Monday. FedEx Saturday service fees will apply. WHAT IS THE BEST WAY TO SHIP MY PACKAGE TO GUARANTEE IT WILL ARRIVE ON A SPECIFIC DATE? FedEx Overnight, 2nd Day Air and 3 Day Express Saver are all guaranteed by FedEx to arrive on the next, second or 3rd business day as specified. Packages requiring delivery on Saturday must specify Saturday service at an additional charge. Saturday service is limited to FedEx Overnight service and for limited 2nd Day Air Service areas. Saturday and Sunday do not count as business days toward the travel time of your package Please include the specific date for delivery in the the "Future delivery Date..." or the "Comments" section at checkout. Please keep in mind when choosing the United States Post Office (USPS) Priority Mail (2-4 days) service it is likely to arrive in that time frame but is NOT guaranteed. However the Post Office does include Saturday as a regular delivery day. CAN YOU GUARANTEE THAT MY PRALINES WILL ARRIVE IN PERFECT CONDITION? Despite our best efforts, we cannot guarantee that your pralines will arrive in perfect condition nor can we issue refunds, or replace damaged or broken pralines. Pralines will perish if left in the heat, it is important to be available to receive your pralines upon delivery. The pralines that leave our temperature-controlled kitchen are in perfect condition when shipped. WHEN ARE PRALINES SHIPPED MAY 20 -SEPTEMBER 30? Monday- FedEx overnight, 2nd day or 3day air Tuesday- FedEx overnight, 2nd day or 3day air Wednesday- FedEx overnight, 2nd day Thursday- FedEx overnight shipments. Friday- FedEx for Saturday Delivery (if available to destination & extra charge applies) ONLY. ARE PRALINES PERISHABLE & WILL THEY LAST MORE THAN THREE (3) DAYS IN TRANSIT DURING THE SUMMER? “Pralines By Jean" are MADE FRESH DAILY as ordered, using all natural ingredients. Pralines By Jean does not use preservatives, so to insure optimal freshness of our rich and creamy pralines, we suggest using overnight or 2nd day air when shipping to areas outside of New Orleans and the Gulf States region. Due to the fragility of the pralines, some breakage may occur during shipping. It has been our experience that pralines are perishable in extreme heat situations, will not last longer than three (3) days in transit in some cases not more than two (2). Please note that time in transit does not include weekends. To see exact time in transit, and shipping details www.fedex.com (for 3 day, 2nd Day Air, Overnight and Saturday delivery shipping options) Please note that the zip code from where your package is shipping from is 70130 ARE NON-PRALINE ORDERS EVER DROP SHIPPED DIRECTLY (shipped directly from the manufacturer)? Yes, if it is logical and saves on excessive shipping charges we will occasionally have non-praline items sent directly from the manufacturer. We will only do this if the time commitment can be met and the shipping charges are substantially reduced. On such occasions the shipping company may be a company other than Federal Express. We will notify you of the change and will modify your shipping cost to reflect the change. |
| !!!!!!!!!!PLEASE READ BEFORE PLACING AN ORDER!!!!!!!!!! IN TOWN DELIVERY AVAILABLE There is a $25.00 minimum on all internet and in town delivery orders. Pralines and other items are available for shipping, in store pick up and delivery to our local delivery area. Cupcakes are available for in store pick up and local delivery to Uptown, New Orleans CBD, Convention Center, Garden District, Lower Garden District, French Quarter and Mid City. Sorry, we do not ship cupcakes. At Pralines By Jean we try our very best to ensure that your pralines arrive in the best condition possible. Pralines should not be left in the heat nor should they be refrigerated. Store in a cool dry place. Pralines are best when consumed immediately and will stay good for up to two weeks. Due to the crystallization of the sugar the texture does change to a harder, more sugary confection after several days. Pralines will perish if left in the heat, it is important to be available to receive your pralines upon delivery. PRALINES ARE PERISHABLE!!!!Due to extreme heat during the months of June - September it is HIGHLY recommended that you choose FedEx 2nd Day Air or Overnight Air for shipping pralines. We will not be responsible for pralines that perish in transit if another shipping option is chosen. Caution: As with any product made with pecans, despite our very best efforts to eliminate the possibilities of bits of pecan papers and/or pieces of pecan shells from making their way into the pralines it still may sometimes happen. ***PRALINES ARE FRAGILE. It is likely that some breakage may occur during shipping.*** Pralines By Jean is Located on the Historic St. Charles Avenue Streetcar Line 1728 St. Charles Avenue New Orleans LA 70130 www.pralinesbyjean.com Phone (504)525-1910 Open Monday - Saturday 10:30-5:00 Follow pralinesbyjean on www.twitter.com Become a friend on www.facebook.com |