Limited in town delivery areas.

DOES PRALINES BY JEAN DELIVER IN NEW ORLEANS?

Yes, Pralines By Jean is pleased to offer delivery service to The Convention Center, the Warehouse District, New Orleans CBD, the French Quarter, Mid City and most of Uptown including the Lower Garden District, the Garden District, the Irish Channel, the University Section, Broadmore, and Carrollton.

CAN I REQUEST IN TOWN DELIVERY WHEN PLACING AN ORDER BY PHONE OR AT pralinesbyjean.com?

Yes, we accept delivery orders by phone and when placing orders at pralinesbyjean.com, in the "Shipping Method" section at checkout, simply choose the appropriate "in town" delivery option.

CAN PRALINES BY JEAN DELIVER & SET UP MY CUPCAKES, PRALINES and/or FAVORS FOR MY EVENT.

Yes, we can deliver & set up cupcakes, pralines, and/or favors delivery & set up for your event. Delivery and on site set up is limited to our local delivery area for a flat fee of $75.00. Set up is only available if cupcakes and stand and/or pralines and favors are purchased or stand is rented from Pralines By Jean. Sorry we can NOT provide flowers or other ornamental decorations for your cupcake and/or praline or favor display. Availability is limited so please inquire if you have questions.

IS THERE A CHARGE FOR DROP OFF DELIVERIES IN NEW ORLEANS?

Yes, Deliveries for items simply being dropped off with no set up are limited to the New Orleans metro area for fees ranging from $6.95 - $12.95 depending on the delivery area. Delivery charges are based on distance from our store, difficulty of delivery and projected parking fees for some delivery areas. Availability is limited so please inquire if you have questions.

CAN DELIVERIES BE MADE ON THE SAME DAY THAT THE ORDER IS PLACED?

It is best to call for same day deliveries. It is not always possible, but we will do all that we can to accommodate same day request.

WHAT IS THE EARLIEST TIME A DELIVERY CAN BE MADE?

Our deliveries are made between 10:30 & 5:00. While we can't guarantee a exact time we can guarantee a two hour window of time in which the delivery will be made. We will always do our best to make the delivery as close as possible to the time requested.

WHAT HAPPENS IF NO ONE IS HOME TO RECEIVE THE DELIVERY?

We will make every attempt to contact the recipient at the phone number supplied for alternate delivery instructions. If we are unable to make contact the items will be returned to the store for pick up. Additional delivery charges will apply for deliveries being rerouted to an alternate address or another delivery attempt has to be made. Due to the perishable nature of our products we do not give refunds. When you place an order for pick up, delivery or to be shipped that ordered is prepared specifically for you. Full cash payment or a credit card number is required at the time the order is placed. All sales are final.

IS THERE A "MINIMUM ORDER" FOR DELIVERY?

Yes, the minimum order amount for delivery is $25.00.

CAN ANYTHING ORDERED AT www.pralinesbyjean.com OR BY PHONE BE DELIVERED TO YOUR LOCAL DELIVERY AREAS?

Yes, Pralines, cupcakes, beverages and all other in stock items available on our website are available for in town delivery once the $25.00 minimum order as been met.

IF ORDERED IN ADVANCE CAN ANY OF YOUR CUPCAKE FLAVORS BE ORDERED FOR ANY DAY?

Our everyday flavors can be ordered for any day Monday - Saturday, our special daily flavors are only available on the days they are featured. If you have a question regarding availability please call or email, we will do our best to accommodate your request. When placing an order please choose from the flavors that are available on the specified day for delivery or pick up.

DOES PRALINES BY JEAN SHIP CUPCAKES?

No, cupcakes are available for in store pick up and delivery to our local delivery area. Pralines and other items in our store can be shipped.


Shipping FAQ's
Shipping FAQ's